Refund Policy
Returns, Refunds & Warranty Policy
30-Day Returns
You have 30 days from delivery to return an item. Items must be unused, unaltered, and in their original packaging.
• Exclusion: Personalised items (with custom initials) and bespoke builds cannot be returned or refunded unless they arrive faulty.
You have 30 days from delivery to return an item. Items must be unused, unaltered, and in their original packaging.
• Exclusion: Personalised items (with custom initials) and bespoke builds cannot be returned or refunded unless they arrive faulty.
12-Month Warranty
All products include a 12-month warranty covering stitching and construction faults. General wear, tear, or leather scuffs are assessed at our discretion. We aim to resolve issues swiftly—please contact us to discuss a repair or replacement.
All products include a 12-month warranty covering stitching and construction faults. General wear, tear, or leather scuffs are assessed at our discretion. We aim to resolve issues swiftly—please contact us to discuss a repair or replacement.
How to Return Your Item
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Email admin@hornstone.co.uk to notify us of your return or warranty claim.
2. Post the item using a tracked or signed delivery service to:
L J Henderson c/o Hornstone England
24 Bristol Road, Ilkeston, Derbyshire, DE7 5HD
Note: This is a mail-order address only and cannot accept visitors. You are responsible for return shipping costs (non-refundable), and we cannot accept liability for items lost in transit.
Refund Processing
Once received and inspected, we will email you to confirm receipt and approval status. Approved refunds are issued to your original payment method, usually within 48 hours. If your refund is delayed, please check with your bank or card issuer first, as processing times vary. For further assistance, contact us at hornstone@outlook.com.
Once received and inspected, we will email you to confirm receipt and approval status. Approved refunds are issued to your original payment method, usually within 48 hours. If your refund is delayed, please check with your bank or card issuer first, as processing times vary. For further assistance, contact us at hornstone@outlook.com.